Your Rights & Responsibilities

Everything you need to know

Rights & Responsibilites

You are entitled to:

A thorough examination of your mouth, teetch and gums
A full explanation of your treatment options
A written treatment plan including costs ( if applicable )
Information about HHS charges displayed in the waiting room
Advice on how to keep your teeth and gums healthy
Information about this practice and the service available
A care and treatment summary if you decide to transfer to another dentist
Make a complaint if you are not happy with your treatment and care

You are responisble for:

Giving at least 24 hours notice if you have to cancel or change an appointment. We will not charge you for missed appointments but if you miss more than 2 appointments we may no longer be able to offer you a treatment. Following your dentist`s advice to prevent tooth decay and gum disease.
Bringing proof of entitlement when claiming help with the cost of NHS treatment.
If no proof is shown your eligibility will be checked.
Patients found to have incorrectly claimed help with the cost of NHS care may receive a penalty charge.
Paying your bill promptly and treating our staff with courtesey and respect.
We will refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment.
In this case we will inform the patient and the PCT.

Your dental records:

Your dental records will remain confidential and secure. However from time to time we may need to release these to the NHS Business Services Authority as part of our on going clinical review process. You may obtain a copy of your records upon request. An administration fee applies.

NHS Dental Services Provider

Ealing PCT, 1 Armstrong Way
Southall, Middlesex,
Tel: 0203 313 9303

NHS Direct:

Tel: 08454647

Western Avenue Dental Practice

54 Western Avenue - East Acton, W3 7TZ, London, Tel: 020 8743 3916 Fax: 020 8749 2328

Copyright 2011 © Western Avenue Dental Practice